PENCAPAIAN PIAGAM PELANGGAN JAN-NOV 2013
| ELEMEN PIAGAM PELANGGAN |
PENCAPAIAN |
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|
JAN |
FEB |
MAC |
APR |
MEI |
JUN |
JUL |
OGO |
SEP |
OKT |
NOV |
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|
JUMLAH KES DITERIMA |
16 |
11 |
9 |
10 |
9 |
11 |
10 |
8 |
7 |
9 |
8 |
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| Penyelesaian Aduan Dalam Tempoh 7 – 30 hari bekerja |
|
|
|
|
|
|
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| Kes Kecil |
7 (43.75 %) |
2 (18.18 %) |
2 (22.22 %) |
4 (40 %) |
1 (11.11 %) |
1 (9 %) |
1 (10 %) |
2 (25 %) |
1 (14 %) |
2 (22.22 %) |
2 (25 %) |
|||||
| Kecil Besar |
9 (56.25%) |
9 (81.82%) |
7 (77.78%) |
6 (60%) |
8 (88.89%) |
10 (91%) |
9 (90%) |
6 (75 %) |
6 (86 %) |
7 (77.78%) |
6 (75 %) |
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| SDP |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
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