CLIENT CHARTER ARCHIEVEMENT JAN-NOV 2013
| CLIENT CHARTER ELEMENTS |
ACHIEVEMENT |
|||||||||||||||
|
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
OCT |
NOV |
||||||
|
TOTAL CASES RECEIVE |
16 |
11 |
9 |
10 |
9 |
11 |
10 |
8 |
7 |
9 |
8 |
|||||
| ResolvingComplaints within 7 – 30 working days |
|
|
|
|
|
|
||||||||||
| Minor Cases |
7 (43.75%) |
2 (18.18%) |
2 (22.22%) |
4 (40%) |
1 (11.11%) |
1 (9%) |
1 (10%) |
2 (25 %) |
1 (14 %) |
2 (22.22 %) |
2 (25 %) |
|||||
| Major Cases |
9 (56.25%) |
9 (81.82%) |
7 (77.78%) |
6 (60%) |
8 (88.89%) |
10 (91%) |
9 (90%) |
6 (75 %) |
6 (86 %) |
7 (77.78%) |
6 (75 %) |
|||||
| SDP |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
0 (0%) |
|||||
