Client's Charter Achievement

PENCAPAIAN PIAGAM PELANGGAN JAN-NOV 2013
CLIENT CHARTER ELEMENTS ACHIEVEMENT
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
TOTAL CASES RECEIVE 16 11 9 10 9 11 10 8 7 9 8
Resolving Complaints within 7 – 30 working days - - - - - - - - - - -
Minor Cases 7 (43.75%) 2 (18.18%) 2 (22.22%) 4 (40%) 1 (11.11%)  1 (9%)  1 (10%)  2 (25%)  1 (14%)  2 (22.22%)  2 (25%)
Major Cases  9 (56.25%)  9 (81.82%)  7 (77.78%)  6 (60%)  8 (88.89%)  10 (91%)  9 (90%)  6 (75 %)  6 (86 %) 7 (77.78%)   6 (75 %)
SDP  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)  0 (0%)
Routing Complaint less from 3 days  15 (93.75%)  7 (63.64%)  7 (77.78%)  7 (70%)  7 (77.78%)  8 (73%)  7 (70%)  7 (87.5 %)  6 (86 %)  8 (89 %)  7 (87.5 %)
Routing Complaint more than 3 days  1 (06.25%)  4 (36.36%)  2 (22.22%)  3 (30%)  2 (22.22%)  3 (27%)  3 (30%)  1 (12.5 %)  1 (14 %)  1 (11 %)  1 (12.5 %)
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  • Last Update : Tuesday, 16 April 2024 |  Total Visitors :

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